FAQ


How do I place an order?

Simply add the items to your shopping cart and submit the form. A representative will contact you shortly to discuss your order and answer any questions you might have. Or you can give us a call at 510.701.1680 or e-mail us at info@onthegoliving.com.

Can I see the furniture in person first?

Definitely! On The Go Living.com does not accept any payments on any order until you are able to see the furniture first hand and are satisfied with the product. If you would like to schedule a time to view an item, please contact us.

What is your service area?

On The Go Living.com serves the greater San Francisco Bay and Sacramento areas. Service to other areas of the country can sometimes be worked out depending on location.

What methods of payment are accepted?

Cash, personal or business check, money orders, credit card, and PayPal are all accepted.

How long does it take to receive something?

As long as the item is in stock, the furniture can be ready for pick up/delivery by next business day (within 1 week for Sacramento area customers).

Do you deliver?

Delivery service is available for a small fee, dependent on bulk of items and distance from San Leandro and/or Sacramento. Please contact us for a quote.

What is your return policy?

On The Go Living.com does not commit a customer to any purchase until they are able to see the furniture first hand and are satisfied with the product. Should there be any damage or manufacturer defect to the product, On The Go Living.com will replace the item/part for the same item/part. Once an item is purchased however, it cannot be returned. All sales are final. For items purchased and/or delivered sight unseen, please see below.

Can I leave a deposit down towards a future order?

On The Go Living.com does accept non-refundable deposits towards any future order. This includes making payments towards an order until it is paid in full. Dated receipts will be issued for the customer’s records. Should an order be cancelled after a deposit has been made, the deposit will go towards a credit for a future order.

What if I have something delivered and it's not what I expect it to be?

On The Go Living.com encourages the customer to view the product beforehand to make sure expectations are met (quality, color, look, etc…). Once an item is purchased and/or delivered, it cannot be returned.

What if the furniture doesn't fit?

It is the customer’s responsibility to make sure the furniture will fit within their allocated space for the item. This holds true for entryways to bring the furniture in (doors, hallways, staircases, etc…). If you are working within constrained parameters, please contact us for box and product dimensions.

Does the furniture require assembly?

Most of the furniture does require minor assembly. Larger items such as dressers, china cabinets, and buffets typically come fully assembled. Any item needing assembly will have the instructions, hardware, and tools provided. Phone support is also available should assistance be required.

Is assembly service provided?

On The Go Living.com can assemble any item at a rate of $40/hr (rounded to the next hour). Estimates on time required will be given beforehand. Should you require assembly service, notification must be given when the order is placed so sufficient time can be allocated for the job.

What if I have questions about an item?

Please contact us and we will be happy to answer any questions you might have (dimensions, construction, finish, etc…).

Do I have to pay sales tax?

There is Alameda County sales tax applied to every order.

Is there a warranty on the furniture?

There is a 6 month warranty from date of purchase on the furniture. This is valid for any manufacturer damage or defects, but does not cover damage done by the owner.